Abstract

The learning unit "My appearance when talking to customers" deals with the relevant aspects for counselling that future building energy consultants should know. How you present yourself to the customer is of central importance. In addition to your professional advisory skills, the impression you make on your clients is not insignificant for your professional success. This small guidebook is intended to teach you the essential basic rules for dealing with your future clients. The technical content of energy counselling and the counselling interview are not the subject of this learning unit. This learning unit is intended to give you hints for critical reflection. This learning unit is supplemented by "My appearance as a company".

Authors

Fields of research

Education and Digital Media